Pear shoelace Privacy Policy

Privacy Policy

Sickfaces Pty Ltd (trading as Pear shoelace) is an online retailer. At Pear shoelace, we value our relationship with our customers as well as other users of this website. We understand that you may be concerned about the collection of your personal information when placing an order on the Pear shoelace website.

We have implemented this Privacy Policy to inform you of the information we collect, how we collect this information and data, and what we do with any information after we collect it.

If you have any questions or comments regarding our Privacy Policy, please contact us at info@pearshoelace.com.au.

Pear shoelace's commitment to online security

At Pear shoelace, your personal information is treated with the utmost care and diligence. Sensitive payment information such as credit card details is never stored on our system. Once you enter your credit card details, they are instantly encrypted and sent directly to our payment partner eWay with our merchant St George Bank if you use a credit card, or to PayPal. We use the latest 1024-bit encryption technology in all areas of the site which require you to provide payment information. This is done to protect you from any unauthorised use of the information you are sending to our server.

The Pear shoelace website is registered with site identification authorities to enable your browser to confirm our security identity before any information is sent. With this technology, the identity of this site is automatically confirmed behind the scenes prior to the transmission of any sensitive information requested to complete an online order. This also ensures that your data reaches its intended target, or your browser notifies you that the potential receiving site looks suspicious and should be avoided.

Physical, electronic and managerial procedures have been implemented to safeguard the security and integrity of your personal information. The Pear shoelace website encrypts sensitive information in all areas that the Pear shoelace team have requested.

Email newsletter subscription

All our Pear shoelace newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when and if you have opened an email from Pear shoelace.

Being included in and removed from our email newsletters

When you make a purchase from Pear shoelace, subscribe to our newsletter or in any way request notifications to be sent, you will automatically be included in our newsletter mailing list (which includes special offers, competitions, new product arrival alerts and other communication related to our services or the products we offer).

Every newsletter Pear shoelace sends has an unsubscribe link. This will always be clear and easy to locate. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request.

You can also email info@pearshoelace.com.au and a member of our Customer Service team will unsubscribe you if you provide the email address that is subscribed.

Reminders about an unfinished checkout

If you enter your email address at checkout and leave without placing your order, we may send you up to three emails over the following three days reminding you about the items in your cart. Each one has a link to unsubscribe from these reminders, and they stop as soon as you return to your cart or place your order. We don't use this email address for newsletters unless you subscribe.

Personal information that Pear shoelace may collect online

As per our privacy policy and commitment to online security, any personal information collected online by Pear shoelace, including names, postal and email addresses, phone numbers and billing information, is never on-sold to a third party not associated with Pear shoelace.

How Pear shoelace uses personal information collected online

Pear shoelace will use your personal information only for the purpose of processing your order and to communicate effectively with you. Effective communication enables us to offer the first-class customer service experience you expect. This communication includes, but is not limited to, emailing you tax invoices, dispatch and tracking information, and returns and exchange authorisations.

As a condition of sale, we reserve the right to email you special offers that we believe will be of interest to you. Once you have placed your order, you may tell us that you are not interested in these offers and we will not send them to you. To do this, simply unsubscribe, or send your request to info@pearshoelace.com.au.

How your information may be shared

Pear shoelace will be required to release personal information under the following circumstances:

• Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency;
• Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a government agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others.

Computer tracking and cookies

The Pear shoelace website is not set up to track, collect or distribute personal information not entered by visitors. However, our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This allows us to continually improve the services we offer to you.

Like many websites, Pear shoelace uses cookies. Cookies tell us how often you visit pages, which helps us learn what products and information interest you. In this way, we can give you more of the content and products you like and less of the content you don't.

Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of how many times customers are doing specific things, like visiting our site each month, without us really knowing who those customers are. We also use cookies to keep track of your shopping cart, to make sure you don't see the same advertisement repeatedly, to deliver content specific to your interests and to save your member ID.

Additionally, after you've entered your contact and delivery details during a session on our site, you can choose to save that information so you don't have to re-enter it when you return. Users should be aware that Pear shoelace cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for Pear shoelace. If you never register or leave personal information on a site, the server only knows that someone with your cookie has returned to the website. It doesn't know anything else.

If you do not want information collected through the use of cookies, most browsers have a simple setting that lets you accept or deny cookies.

Google Customer Reviews

After you place an order on Coolnice, we may show you an offer from Google Customer Reviews, a free program run by Google. If you choose to take part, Google will email you once your order should have arrived and ask you to rate your experience with us. Taking part is optional and has no effect on your order.

To make this offer, your order number, email address, delivery country and estimated delivery date are passed to Google. Google handles this information under its own privacy policy (policies.google.com/privacy). Your rating may appear as part of our seller rating on Google.